Our Satisfaction Guarantee

We at, Quiet Nights, pride ourselves in using the highest quality products, selection and service.  If for any reason during the ordering process, shipping or receiving of our products you are not completely satisfied, please do not hesitate to contact us.

Return and Refund Policy

Please ensure that all recipient information is entered correctly during ordering process, including recipient’s full name, address and contact phone number.  Incorrect shipping information may result in delay of delivery and/or additional fees from the carrier, which will be charged to the purchaser.

If product is returned due to incorrect or incomplete shipping information, the purchaser will be contacted immediately to provide an alternate shipping address.  The purchaser may be required to pay additional shipping charges for reshipment.

Quiet Nights inspects all products prior to shipping. If your parcel appears to have been opened, damaged or tampered with, please contact us so we can make a claim with our carrier and arrange for a new parcel to be delivered at no charge, or offer you a full refund. We require that all damaged products be reported within 3 days of delivery. Refunds will be issued upon inspection of returned items.

Refunds are not available when Quiet Nights is provided with an incorrect or incomplete address.

Return Policy

Please note that all returns require a pre-authorization from Quiet Nights. All returns are subject to our approval.

The returned product must be in its original carton with all the documentation, to insure full credit. No credit or replacement will be issued until the returned merchandise has been received and inspected by our staff. Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 20% restocking fee and must be returned within 7 days of the delivery date.

Please allow 8 – 10 business days to process your return/exchange.  Once processed, you will receive an email confirmation that a credit has been applied towards your credit card. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at time of purchase.

Please note shipping charges cannot be refunded.



Cancellation Policy

If you have placed an order and wish to cancel it, please notify us within 24 hours of placing the order. All orders cancelled after credit card has been processed are subject to a $5.00 cancellation fee. Purchaser will also be responsible for any applicable shipping charges, if the gift order has already left our facility.

Substitution Policy

In the event a product becomes unavailable, we reserve the right to substitute items of equal or greater value.  However, we assure you the overall design and quality of the product will not be compromised. 


Quiet Nights reserves the right to change, amend, cancel or update these policies at any time.